This forum is no longer active, and the posting feature has been disabled.
Please visit our new Community page to continue the ShipStation Community discussions at https://help.shipstation.com/hc/en-us/community/topics
This new Community page is integrated directly with our help center and knowledge base, which will provide better access to help resources and a direct post-to-support ticket pipeline for any users that need official technical support!
Please note: All topics are available to view for all, but you must be logged into your ShipStation account to post community forum content or comment on posts.
DHL Parcel Ground and Parcel Plus Ground ERROR!
Anyone have a way to automate this...
I'm extraordinarily sick of seeing this error. This does nothing to help streamline or increase efficiency in our warehouse. This adds time to an already timely shipping process.
The weight of the package as estimated in our system is estimated incorrectly. Therefore, the service imported into Shipstation is incorrect. In this case, the package was overweight for DHL GM Parcel Ground. The manual workaround is, we select the "service" drop down (click 1) select the appropriate service "DHL GM Parcel Plus Ground" (Click 2) then have to wait for Shipstation to refresh.
This also happens in the reverse, where the weight is too low to trigger the imported service and we have to manually switch from Parcel Plus Ground to Parcel Ground.
Automated/Customized error handling would be preferred. When this issue occurs, the best case scenario would be for Shipstation to automatically switch the service type.
Yes, getting better weight would help. We are in the process. However, this will never work completely as we have access to but do not stock up to 60,000 skus.