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Magento 2.1.6 and Shipstation

We have implemented Shipstation into our custom website running Magento 2.1.6, we can import orders with ease.. but when we mark it as shipped and add a tracking number and label, our customers are not notified of this on our website. We have selected to notify the marketplace.. but it is not notifying them. Any idea how to fix this? Thank you, Adam
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