ShipStation is in the process of moving the user community forum over to help.shipstation.com so that it is integrated directly with our help center! This will provide our community with better access to help resources, an easier to navigate interface, and a direct post-to-support ticket pipeline for instances that require ShipStation Support resources.
This forum (forums.shipstation.com) will be closed after October 31st, 2017.
New? Watch our welcome video [here], which goes over the basics of logging in and participating in the forums. Then, check out the [Rules] and our [video] about the features of the forum.
Magento 2.1.6 and Shipstation
We have implemented Shipstation into our custom website running Magento 2.1.6, we can import orders with ease.. but when we mark it as shipped and add a tracking number and label, our customers are not notified of this on our website. We have selected to notify the marketplace.. but it is not notifying them. Any idea how to fix this? Thank you, Adam