ShipStation is in the process of moving the user community forum over to help.shipstation.com so that it is integrated directly with our help center! This will provide our community with better access to help resources, an easier to navigate interface, and a direct post-to-support ticket pipeline for instances that require ShipStation Support resources.
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Improved options for sync behavior
Hi there, We love SS but find it very frustrating that once an order syncs to 'cancelled' in SS it will not change back to 'processing' if the status changes in WooCommerce. Can this limitation be removed or at least be made optional? We have instances of orders that initially sync as cancelled, are re-activated and paid by the customer, and then never sync to 'awaiting shipment' in SS... and get lost.
We know this is an unusual case, but if it can happen in WooCommerce and you support WC, then it has to be handled well in SS also. Thanks!