ShipStation is in the process of moving the user community forum over to so that it is integrated directly with our help center! This will provide our community with better access to help resources, an easier to navigate interface, and a direct post-to-support ticket pipeline for instances that require ShipStation Support resources.

This forum ( will be closed after October 31st, 2017.
New? Watch our welcome video [here], which goes over the basics of logging in and participating in the forums. Then, check out the [Rules] and our [video] about the features of the forum.

Improved options for sync behavior

Hi there, We love SS but find it very frustrating that once an order syncs to 'cancelled' in SS it will not change back to 'processing' if the status changes in WooCommerce. Can this limitation be removed or at least be made optional? We have instances of orders that initially sync as cancelled, are re-activated and paid by the customer, and then never sync to 'awaiting shipment' in SS... and get lost.

We know this is an unusual case, but if it can happen in WooCommerce and you support WC, then it has to be handled well in SS also. Thanks!
Sign In or Register to comment.