In our Amazon store, our products can have user entry customizations like names, initials etc... These customization fields are not part of the download into ShipStation. We currently have to copy and paste into one of the available fields in Shipstation. I know it is possible to get at these fields because someone just contacted me today to try to sell me a subscription to his APP that does just that. My thinking is if he can get to this info, I should be able to as well and without having to pay this guy yearly!