This forum is no longer active, and the posting feature has been disabled.
Please visit our new Community page to continue the ShipStation Community discussions at https://help.shipstation.com/hc/en-us/community/topics
This new Community page is integrated directly with our help center and knowledge base, which will provide better access to help resources and a direct post-to-support ticket pipeline for any users that need official technical support!
Please note: All topics are available to view for all, but you must be logged into your ShipStation account to post community forum content or comment on posts.
new version just released is not good - here's why
When we as a company are shipping orders in an actual work environment and looking at our shipstation platform and selecting a customer to work on - the selected customer used to be selected in a color we could distinquish from the other customers, so we knew what customer we had selected (ie highlighted).
The new platform is one solid color by this I mean all green - and when you click on a customer I am told by shipstation support that the actual selection will be blue?? OK I will post this .jpg - the customer selected is "Rita" can you tell that it is highlighted in blue? Any reasonable person who doesn't want to squint can not tell the difference - I was told to adjust my monitor by shipstation. At the moment I am ticked since for 4 years I have never had to adjust my colors for my monitor just so I can see a very very very faint light blue color that will show me that Rita is highlighted and selected.
Who and what company out there using shipstation has time to do this - give us a color that we can see quickly so when we click on a customer we know we are working on that order.
This is crazy! I did a rough mock up showing purple as the 2nd color - this example shows "Emma" selected.
I'm thinking it's a lit easier to see the difference is color - I really don't care what color is used but there has to be a difference made that we as a business can pick up on. The old version had differing colors - need to get some shipstation folks out working in a business and let them see how easy it is when you can't quickly tell what customer is highlighter- how about working on 30 customers all green - no highlights to be see - it's a pain in the rear to put it nicely!
Take a look at the .jpg below - top picture shows the new layout in shipstation and what we now see - apparently Rita is selected and highlighted in faint blue below - I want to know who can actually see this and seriously thinks this is OK to see easily? The 2nd image on the .jpg is a rough mock up I did showing "Emma" selected.
When a company is using your software and scrambling to do shipments and if we are working on 30-50 on a screen, there needs to be some variance in customer lines or customers selected - they are now all green. To be told by your customer support that I should adjust the color settings on our monitor is not good! We've used shipstation for a number of year now and did anyone take a look at this platform prior to rolling it out - we are slowed up considerably by this new version - differing colors need to be used - why would someone take this away - simply does not make any logical sense to a business and for me to have to spent time explaining this simple function which should be obvious causes us pause as we thought shipstation knew what it meant to run a business from a shipping perspective.
Not happy at all right now!