Hi ShipStation Community,
I recently got some dual-sided Express/Priority Mail boxes from USPS. I checked to make sure the Express side wasn't Flat Rate when I used it last week, but then forgot to check when I used the Priority Mail side to ship an order earlier this week. I just realized that it is in fact a Medium Flat Rate Box on the Priority Mail side, but I purchased regular Priority Mail postage on it, so the postage I paid would be $2 short.
I've emailed my customer to let her know that I would issue a refund to cover it if she has to pay additional postage, and also that I would get it to her in time for her event should it come back to me, but not knowing is causing me some anxiety as this is a time-sensitive order.
Has anyone had any experience with insufficient postage on ShipStation generated labels? I read on another website that if this happens with Click-N-Ship, the recipient won't get hit with a "Postage Due" notice and the shipper's account gets charged instead.
Does anyone know if Stamps.com has a way to charging our account instead of billing the recipient if this happens with a ShipStation label?
And has anyone ever had a package sent back for insufficient postage?
Thank you for reading my questions.