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non-trackable shipments

Hi,

We ship a large amount of products as first class mail letter. As you know, USPS does not offer tracking on letters (similar to how you might mail a friend a letter with a regular old envelope+stamp).

When processing these letter shipments, SS automatically uploads the "receipt number" to amazon as marks it as shipped. The problem with this, is that the customer does not realize the item is a letter, and the tracking number seems invalid (because it is not really a tracking number).

Further, amazon's system automatically checks for invalid tracking numbers, and is now sending us emails stating that if we fall below 95% valid tracking they will suspend us from listing in a specific category.

I've already discussed the situation with Amazon, and they say that shipping small and low value items without tracking is within policy, and they're fine with that. What they are not fine with is the invalid tracking.

So, my question is, is it possible to NOT upload non-trackable numbers for first class mail shipments? I'd still like the orders marked as shipped, but without the tracking number field being populated.

I've checked the forums for some answer to this, but the closest I found was similar question regarding international letters. I found that setting "Send non-trackable Tracking Numbers to Marketplaces", but this only applies to international shipments. Is there some similar setting for domestic letters?

Thanks,
Ryan

Answers

  • rhpokerrhpoker Member
    An Apprentice
    bump
  • rhpokerrhpoker Member
    An Apprentice
    bump
  • rhpokerrhpoker Member
    An Apprentice
    anyone?
  • jodijodi Member
    An Apprentice
    I have a similar issue, in that we have an automated email that goes out to customers that includes their tracking information from shipstation, but there is no way to separate the actually tracked packages from the packages that I marked as a flat piece (no tracking from USPS). This forces me to ship some flat items at $1 more for each mailpiece, and that is expensive - but its either that or confused customers. I am looking into it and will chat with SS about it, but did you have any further luck?
  • rhpokerrhpoker Member
    An Apprentice
    Nope SS has not done anything about this yet. I ended up making an automation rule that, if a label is set to print without tracking, then do not notify marketplace. Then I go into amazon and manually mark the items as shipped while leaving the tracking field blank. A giant pain in the ass but it's reduced the # of emails we get from customers who think the receipt number for the stamp is a tracking number.
  • Eugene@36ADFEugene@36ADF Member
    An Apprentice
    We had same problem. with Amazon. The unchecking of "Send non-trackable Tracking Numbers to Marketplaces" also works with Domestic even though it is in International settings.
    Once we "unchecked" this box SS stopped sending the "untrackable" data to Amazon. (Note: we use Endica for our FC Letter shipments) So if this fix doesn't work for you try getting SS to enable Endicia if you are using Stamps.com for your shipments (SS treats the endica generated receipt # as a non-trackable tracking #) . We have Stamp.com and endicia both enabled (We only use endicia for FC Letter)
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