This forum is no longer active, and the posting feature has been disabled.

Please visit our new Community page to continue the ShipStation Community discussions at https://help.shipstation.com/hc/en-us/community/topics

This new Community page is integrated directly with our help center and knowledge base, which will provide better access to help resources and a direct post-to-support ticket pipeline for any users that need official technical support!

Please note: All topics are available to view for all, but you must be logged into your ShipStation account to post community forum content or comment on posts.

Prices

rwallacerwallace Member
An Apprentice
Hi there, I am new to the shipstation world and I am looking at my FedEx bill and the prices that shipstation gives me as the total cost does not match up to my FedEx invoice? Is this normal ? Should I be contacting my FedEx rep? Any help is welcome. Thanks in advance.
Jessica

Comments

  • aaronlaaronl Administrator, Moderator
    A Keeper of the Keys
    Hey Jessica,

    Thanks for reaching out! Post-billing carriers like FedEx and UPS reserve the right to charge additional fees for any shipment processed through their services. So it's very common to see the rate in ShipStation differ from the invoiced amount from FedEx. FedEx has a list of fees and surcharges published here: http://www.fedex.com/us/2016rates/surcharges-and-fees.html

    ShipStation uses FedEx's webservice API to try and get the most accurate rates possible for your account. However, the amounts can only really be considered estimates of the actual invoiced amount because ultimately FedEx (or the carrier) has the final say on any billing of services. We do have a help article here that will help explain some of the common reasons why you would see a discrepancy that I think will help:

    https://help.shipstation.com/hc/en-us/articles/206638357-Why-is-my-invoiced-amount-from-UPS-FedEx-different-than-what-I-was-quoted-
    Aaron Lee
    Associate Software Engineer
    ShipStation
  • vetinternetcovetinternetco Member
    A Usual Suspect
    Our rates in shipstation usually match our FedEx rates but on occasion, like today, our rates go over double in Shipstation than what our actual rates are. This happens every few months and resolves itself in a day or two. I believe it is an issue with Shipstations webservice API not working correctly. Just my opinion but it makes it hard to determine the cheapest rate when comparing FedEx with other carriers for the cheapest rates.
Sign In or Register to comment.