This forum is no longer active, and the posting feature has been disabled.

Please visit our new Community page to continue the ShipStation Community discussions at

This new Community page is integrated directly with our help center and knowledge base, which will provide better access to help resources and a direct post-to-support ticket pipeline for any users that need official technical support!

Please note: All topics are available to view for all, but you must be logged into your ShipStation account to post community forum content or comment on posts.

Magento GEO Redirect & Shipstation


I've installed a GEO Redirect extension in magento, to redirect certain countries to certain storeviews.
As soon as I turn on the auto redirect, Shipstation is no longer able to pull orders from my site. It gives an Invalid XML error.
Does anyone know specifically what the conflict would be here so I can be specific with the extension developers to try and come up with a solution.



  • aaronlaaronl Administrator, Moderator
    A Keeper of the Keys
    Hey Ryan,

    Sounds like you just need the exact URL for the ShipStation plugin location to not be affected by the redirect. If you reach out to our tech support team, we can supply you with the exact call we are making to the Magento ShipStation plugin installed on your site while the redirect extension is enabled. That should provide the GEO redirect developers with the information they need to whitelist that particular URL from the redirect extension.

    Aaron Lee
    Associate Software Engineer
Sign In or Register to comment.