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Not printing labels

Erin@3A7CFErin@3A7CF Member
An Apprentice
When I click create label, I never receive the option to print label or download pdf? Then, once the label is created, I can click print and select label in the top left, but it never sends to the printer.
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Comments

  • aaronlaaronl Administrator, Moderator
    A Keeper of the Keys
    Hey Erin,

    Thanks for reaching out. I apologize that you are having issues printing labels to your printer. I'd recommend placing a support ticket in with our team as printer issues are best handled through that channel. Once you place a ticket in an agent will be able to help troubleshoot what the issue might be.

    https://help.shipstation.com/hc/en-us/requests/new

    Thanks!
    Aaron Lee
    Associate Software Engineer
    ShipStation
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