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Big Commerce not getting Carrier info, only tracking numbers (USELESS).
So apparently when I mark order as shipped and tracking is populated in the system, say by UPS, Shipstation tells Big Commerce that order status has changed and that does get updated to SHIPPED in BC, BUT what BC is not getting is the Carrier used for shipment.
So in the end customer receives email from Big Commerce that item has shipped, cutover gets tracking number and then customer ends up calling or enabling me about what carrier was used to ship it.
That is apparently limitation between two parties, SS and BC.
SO...since the customer will not get that carrier info anyway, why force me to select one from drop down menu when for example marking items as shipped manually (without creating label, because Im drop shipping for example)?
Also, why not allow me to select multiple orders (in orders list) and mark as shipped at once without choosing carrier?