I was just informed by support staff that ShipStation is unable to provide proof of insurance in the Original Mailing Receipt for a package. They then gave me Express!'s phone number and suggested I call them.
I run a business. I sometimes ship hundreds of packages each month. I do NOT have time to spend all day on the phone or emailing back and forth with ShipStation to get the very basic info needed to file a claim for a lost package with the USPS. This is standard necessary info required by the USPS in order for a claim to be filed and it should be easily accessed and printed in order to provide the proof of insurance purchase and the amount a package is insured for so a customer can file their claim.
I am paying for ShipStation's service. Providing this basic info should be the standard.
Has anyone else encountered this? Was the situation resolved?