ShipStation is in the process of moving the user community forum over to so that it is integrated directly with our help center! This will provide our community with better access to help resources, an easier to navigate interface, and a direct post-to-support ticket pipeline for instances that require ShipStation Support resources.

This forum ( will be closed after October 31st, 2017.
New? Watch our welcome video [here], which goes over the basics of logging in and participating in the forums. Then, check out the [Rules] and our [video] about the features of the forum.

Charged for creating a TEST label

I have already opened a support case for this, but I thought I would warn people about this.

I don't think you're supposed to be charged for creating test labels, but I certainly was. I don't know if it's some sort of bug, but I wanted to let you guys know that this can happen.



  • jblancojblanco Member, Administrator, Moderator
    A Keeper of the Keys
    Hey @Chris@37EF7!

    I'm sure Support will be able to go more in depth for you but I wanted to let you know that even if you are creating just a test label, you need to have enough of a postage balance to cover the postage for that theoretical label. So if your postage balance for that provider is $0.00 but the label (when actually created) will be $3.06, the postage provider will charge the minimum purchase amount (usually $10) so the funds can cover everything.

    I do see that Robert, one of our Support Specialists, has responded to your ticket so if you have any further questions, just let him know!
    Joey B.

    Content & Social Media Coordinator
    Learn more at ShipStation University
Sign In or Register to comment.