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Express1 has no way to update payment information; stuck

Adrienne@3B864Adrienne@3B864 Member
An Apprentice
Sorry but this link https://shipstation.desk.com/customer/portal/articles/1002855 doesn't help because ShipStation's supposed link to login to Express1 simply links back to ShipStation via this link https://ss4.shipstation.com/#/settings/providers. And if I go to Express1's website, there is no login page and no link to update my card. So there's currently no way because I'm not able to find a login page for Express1. Help!

Comments

  • aaronlaaronl Administrator, Moderator
    A Keeper of the Keys
    Hey Adrienne,

    Sorry, you are having some issues updating your payment information for Express 1 in ShipStation. Is there a support ticket/case number you can provide me? I can have one of our developers look into what is causing the issue when you click on that link in the provider setup in ShipStation.
    Aaron Lee
    Associate Software Engineer
    ShipStation
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