ShipStation is in the process of moving the user community forum over to help.shipstation.com so that it is integrated directly with our help center! This will provide our community with better access to help resources, an easier to navigate interface, and a direct post-to-support ticket pipeline for instances that require ShipStation Support resources.
This forum (forums.shipstation.com) will be closed after October 31st, 2017.
New? Watch our welcome video [here], which goes over the basics of logging in and participating in the forums. Then, check out the [Rules] and our [video] about the features of the forum.
Fedex Ground Calculations With Reseller
We use a shipping reseller for FedEx because they allegedly give us "better" rates than if we went direct with FedEx. Currently I am doing an audit on our bill after I saw a charge for $600 on a shipment to China when ShipStation said it would be $250 at the time we bought the shipping. Our Fedex account is linked to ShipStation, which was set up by our shipping reseller. Anyway couple of questions:
1. How accurate is ShipStation rate calculator?
2. Is it better to use a reseller or go directly with Fedex?