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Having error code 401 when setting up initial connections

We are having error code 401 when we're trying to set up connections between our sites and Shipstation.

This is our site:

We're running a B2C site on Magento and followed all the installation steps provided in the tutorial. We also tried different API, upper/lower cases, all kinds of different ways and we believe there's nothing wrong in the web profile that they don't match to get the connection.

Please help us to solve the problem.

Many thanks!


  • aaronlaaronl Administrator, Moderator
    A Keeper of the Keys
    Hey @moses@3E013,

    401 errors almost always have to do with the credentials that you are entering in the setup window in ShipStation. That 401 is being returned to us by your site because the credentials do not match what you have entered here:

    Please verify that the credentials are correct in your Magento Admin panel under System > Web Services > SOAP/SML-RPC – Users. if you are still having issues then I would recommend putting in a support case:
    Aaron Lee
    Associate Software Engineer
  • moses@3E013moses@3E013 Member
    An Apprentice
    Thanks Aaronl. Openning a support case has finally solved our trouble. Thank you for your advice!
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