This forum is no longer active, and the posting feature has been disabled.
Please visit our new Community page to continue the ShipStation Community discussions at https://help.shipstation.com/hc/en-us/community/topics
This new Community page is integrated directly with our help center and knowledge base, which will provide better access to help resources and a direct post-to-support ticket pipeline for any users that need official technical support!
Please note: All topics are available to view for all, but you must be logged into your ShipStation account to post community forum content or comment on posts.
Switching between domestic and international labels?
We do all types of mail - 1st class, Priority, Express - to the US as well as all countries. So our labels fluctuate between the 4x6 vertical label for domestic and 1st class international, and the larger horizontal half sheet for international Priority/Express. We use the Dymo 4XL label printer for the 4x6 labels, and a regular laser printer for the full sheets of paper. I can't seem to configure ShipStation properly.... when I select the 4x6 print setup under Settings, it's fine for everything on the label printer. But when I have those international situations and select my regular printer, the label keeps wanting to format as a vertical 4x6. Does this make sense? I feel like I am missing something.... it should be easier than this. Oh yeah, we're using Macs. Thanks!