This forum is no longer active, and the posting feature has been disabled.

Please visit our new Community page to continue the ShipStation Community discussions at

This new Community page is integrated directly with our help center and knowledge base, which will provide better access to help resources and a direct post-to-support ticket pipeline for any users that need official technical support!

Please note: All topics are available to view for all, but you must be logged into your ShipStation account to post community forum content or comment on posts.

Order # isn't printing on label despite being set that way

Hi! The title pretty much says it all: Under General Settings > Label Messages, I've selected [Order #] as the first custom message in the hopes that it would print the order # on the labels, but it seems to have no effect. In case it matters, the labels I am trying this with are the 2-per-page, 8.5"x11", with DHL Global Mail as the shipping service.


  • erikaerika Moderator
    A Keeper of the Keys
    Hey @cscom2, I think that's happening because DHL GM labels don't allow for messaging. If you try, for instance, to make a test Endicia label, you should see the Order number show up on that test label.
  • cscom2cscom2 Member
    An Apprentice
    That would certainly explain it. Thanks! I'd love it if at some point in the future there was support for label messaging on all labels.
Sign In or Register to comment.