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Magento Store Invalid XML

Hi,
We're trying to set up our magneto installation with multiple stores. We had the integration working from our development environment that was running off an IP address, but once we added the domain names the integration started returning the error: "The marketplace returned an error: Invalid XML. Error: ...". We're using the instruction on this page: http://support.shipstation.com/knowledgebase/articles/135563-i-have-multiple-magento-stores-under-a-single-acco .

We've tried both url formatting options and the issue seems to be that those pages are both redirecting to the home page.
https://gumdropcases.info/api/auctane/index/store/default
https://gumdropcases.info/index.php/api/auctane/index/store/default

We've also tried both http and https. Any ideas?

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