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Dymo Printer Issues

Hello-
I am having printing issues and I have tried to uni-stall and re-install the application. When I get to the CAPS screen to set my default settings, its asking me to put in a username and password to save the settings. currently when I try to print from the dymo printer, it only prints the barcode and then skips an entire label. If anyone could help me, I would really appreciate it.

Thanks
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