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Email offers customers link to tracking number, but doesn't supply it.
The emails that email@example.com sends to my customers, and cc's to me, says
Thank you for your order from [my company] We wanted to let you know that your order (#xxxxxxxxx) was shipped via USPS, USPS First Class Mail on 5/28/2013. You can track your package at any time using the link below.
Then there is a description/quantity of the item, but no hyper link, and the order # that is given seems in-house/local to shipstation or is otherwise just my internal inventory item number. I don't pay for tracking, I believe, when I ship (using endicia usps first class) but the email that is automatically sent confuses customers because they try plugging that number into usps's website.
Am i misunderstanding how the number that is supplied works, or is this a fault with the automated email that assumes there is tracking, but since there isnt just gives false hope?