This forum is no longer active, and the posting feature has been disabled.
Please visit our new Community page to continue the ShipStation Community discussions at https://help.shipstation.com/hc/en-us/community/topics
This new Community page is integrated directly with our help center and knowledge base, which will provide better access to help resources and a direct post-to-support ticket pipeline for any users that need official technical support!
Please note: All topics are available to view for all, but you must be logged into your ShipStation account to post community forum content or comment on posts.
Insured item damaged by USPS. How do I file a claim?
Hello. I sent a $999.00 item to a customer and it was insured for $99 through Shipstation and $900 additional "carrier insurance" that I added in Shipstation before I sent the package. The USPS damaged the package in the amount of $625, so Im wondering how I go about filing a claim for the damage?
Thank you for your help.