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Label Printing Error and No Help After Three Days

We have been trying to get help for three days. Intermittently our labels are printing out as in the attached PDF. "Support" is saying it's a FedEx problem but that seems impossible since it happens right from the preview screen in ShipStation. For each order that does this, ee have to void, re-generate the orders, log into our ERP to redo the tracking number and log into Ebay or Amazon to correct the tracking numbers - hugely time-consuming. I tried calling but the phone message says to send an email to help@shipstation.com which - you guessed it - bounces back as an invalid address. Why on earth is that on the recorded message then?

Has anyone else had this problem and if so how did you fix it?

Thanks for any help.
pdf
pdf
Labels-636396747722385108.pdf
69K

Comments

  • Leigh@3C871Leigh@3C871 Member
    An Apprentice
    edited August 31
    Several more today and still no response from support . . . not sure how we are supposed to ship like this.
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