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printing shipping labels issue

I am printing a shipping label from Shipstation to my Dymo LabelWriter 4XL. I get the PDF screen but the label is sideways and only at the top of the label. When printed it is coming out 2x3" sideways at the top of my 4x6" label. I have walked through changing in both locations to be sure my system is set for the 1744907 4" x 6" shipping label. Please help, this order was to go out yesterday and we couldnt figure it out.
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